You only get one chance to invest in the right online training software. Unless of course, you’re a member of the LMS-of-the-month club, which I hear is a great alternative for the eLearning pro on your gift list who isn’t fond of jams or cheese. All jokes aside, finding an LMS that delivers the best ROI is a serious business. All the pieces must fall in place to help you deploy personalized online training and mitigate risks. Are there features you should look for to get the best returns and avoid costly compliance breaches?
8 Features To Look For In Your Next LMS
1. Custom Reports
You should be able to choose which metrics to track and how you view the data. One of the top Learning Management System features for compliance is online custom reporting. Find a system that allows you to assign user roles and deliver relevant reports to crucial team members. For example, certification progress reports are delivered to your sales manager so that they can give under-performers a pep talk. This also covers customizable data visualizations that highlight trends that may lead to compliance catastrophes.
2. Certificate Management
Certificates motivate employees and give them better oversight of their development. However, they also help you track overall performance and identify areas for improvement. Employees are held accountable for their own online training because you can quickly evaluate their certification paths. For instance, a call center employee training participant is falling behind and hasn’t earned their phone etiquette cert, even though it’s a requirement and their co-workers received theirs last month. You can follow up to see why they’re struggling and offer online support resources to mitigate risks.
This may seem like a luxury, but gamification doesn’t just reward employees for their hard work. It helps you boost participation rates to improve ROI and reveal top performers on your team. The one who has earned the most badges or achieved the #1 spot on the leaderboard is probably a good peer-coaching candidate. At the very least, you can fast-track them to leadership because they show initiative. Gamification is also a great way to maintain compliance because it tracks employee gaps and goals. For instance, an employee training participant finally earned their health and safety badge. As such, they’ve proved their proficiency and can move on to the next task.
4. Multilingual Support
Multilingual support is one of the most important LMS features for global organizations. If your workforce is remote, they may need online training materials in their native language. A multilingual LMS ensures that everyone gets the same experience and benefits from your online training program. No need to purchase additional digital tools to translate content, because the compliance LMS automatically shows the localized version of the course, which is usually based on the user’s location. However, you can give them the option to switch it, in case they’re visiting a remote branch and need to access English content.
5. Authoring Tool
Quickly update content and develop new online resources to keep up with regulations, policies, and protocols. A built-in authoring tool used to be reserved for high-end platforms. Thankfully, many compliance LMS vendors offer the total package now because they understand the need for rapid revisions. Outdated content increases the risk of workplace injuries and broken rules since employees don’t have the current info. An LMS with authoring tools also cuts costs because you don’t have to purchase an additional tool to create content. Look for an LMS with an asset library that features templates, image galleries, and themes to stretch resources even further, as well as interactions to transform traditional training content into dynamic support tools. For instance, embed triggers employees can interact with to explore the topic in greater detail or access tie-in microlearning resources.
6. Offline Mobile
Give employees the opportunity to access compliance LMS content on any device, even when they’re out of range. An offline mobile system allows employee training participants to download resources or get the information they need via the app. The system syncs their progress when they reconnect and log in to the system. So, they still get credit for their work and you still get to track their offline activities to ensure compliance. Everybody wins.
7. Report Scheduling
Report scheduling Learning Management System features go hand-in-hand with online custom reporting. You have the ability to not only dictate who receives the analytics but how and how often. For example, the customer service supervisor has their department’s metrics sent to their email every week. This way, they’re prepared for the recap meeting every Monday and don’t have to search the LMS reporting dashboard for relevant info. All the data is sitting in their inbox when they get back after a busy weekend.
8. Live Video
Live video LMS features are ideal for online live events that keep employees up-to-date and facilitate feedback. Did a new law go into effect this week that impacts your warehouse team? No problem. Just schedule an online live event and share the latest breaking news so that they avoid mistakes and don’t tarnish the name of your organization. You should also be able to record events and repurpose them, thanks to the built-in video editor.
These LMS features work together to stretch resources, spot hidden gaps and keep accurate compliance records. As they say, there’s no “I” in “team.” Every function has a role to play in order to mitigate risks and maintain employee accountability. So, look for an all-in-one Learning Management System that doesn’t make you settle for less even if you’re on a tight budget. Just factor in how much money you’ll save by reducing on-the-job injuries and not having to pay regulatory fines.
Your ultimate purpose is to choose an LMS that combines the above features and helps you provide effective online compliance training. Find out more about the corporate compliance training challenges you may face and how a new LMS can help you resolve them by reading 6 Corporate Compliance Training Challenges A New LMS Can Overcome.