Augmented reality eLearning is one of the most results-driven ways to bridge performance gaps and develop internal talent. However, many modern organizations are reluctant to implement AR training for financial reasons. They assume that augmented reality resources are too costly to develop and deploy. Or that they don’t have the necessary experience. That’s where outsourcing partners enter the picture. Hiring a content provider allow you to utilize their expertise, SME know-how, and tech-savviness to create immersive training for your team. Not to mention, they already have the tools you need, which reduces software expenses. Simply put, finding the right eLearning content provider can help you deploy an effective performance management support strategy in a fraction of the time. This guide walks you through all the steps involved, from making a successful business case to vetting vendors.
What You’ll Find Inside This Guide…
1. Reasons Why Augmented Reality Training Is A MUST For Modern Organizations
Effective training is one of the perks new recruits look for when they apply for job openings. It’s also the thing that encourages your experienced staffers to stay put, even if other organizations try to lure them over. But what does it take to deploy a successful employee development training program? In the digital era, it’s all about interactivity, immersion, and personalization. Augmented reality training is a must for modern organizations because it checks all the boxes and boosts employee participation. Even SMBs with limited resources should consider augmented reality eLearning to stretch their budget and retain top talent. Here’s why…
1. Fosters Experiential Knowledge
Many organizations make the mistake of deploying theory-heavy, application-light training programs. Employees memorize all the concepts but don’t know to how to use them in the real world. Augmented reality training facilitates experiential knowledge because it blends work environments with training overlays. For example, employees slip on a headset that allows them to see product specs, features, and benefits. They obtain this information simply by looking at the items on the store shelves. Or they scan the item with the mobile device to immediately look up pricing info. It’s not a passive experience since they’re interacting with real world objects that are backed by virtual training tools.
2. Reduce Compliance Risks
Most compliance breaches are simply caused by lack of awareness. The employee memorized policies in the beginning but forget them over time. So, they violate the rules without even knowing it. AR training refreshes their memory to mitigate compliance risks. Reinforcement tools are always there to guide them through the task and point out common mistakes. They can quickly scan an item to learn about it’s safe handling instructions or which gear is required. Or discover potential hazards in the workplace and how to avoid them. You can even superimpose an egress map to point them in the right direction during an emergency. In short, augmented reality training reduces workplace injuries and compliance fines because employees have a 24/7 ‘Jiminy Cricket’. A virtual inner-voice to differentiate right from wrong and remind them of company policies.
3. Enhances Employee Engagement
Modern employees typically expect long-winded presentations or boring demo videos when they log into the training session. Imagine their surprise when they find AR training resources that blend the best of both worlds. Tools that superimpose training aids and knowledge refreshers over the physical environment. Augmented reality training improves employee engagement and motivation. They must interact to achieve the L&D objectives and complete the activity. Laid back staffers can’t simply ‘skate by’ because participation is mandatory (and kinesthetic).
4. Facilitates Mistake-Driven Learning
Everyone’s allowed to make mistakes. However, some are more expensive than others. Augmented reality eLearning gives employees to take risks and learn from their errors, without letting those slip-ups impact customer satisfaction scores or lead to compliance penalties. For example, the mistake-driven learning AR activity walks them through a task. The overlay features all the tools they need and even a brief recap of the process. Employees discover where they went wrong and how they can improve performance behaviors. They have the ability to reflect and self-evaluate so that they continually broaden their experience.
5. Lower The New Hire Learning Curve
New hires tend to nervous their first day on the job. There’s so much to remember and everything is so unfamiliar. Augmented reality gives them a constant companion they can learn from. Discreet training resources that guide them through the process, take them on a tour, and help them acclimate to their surroundings. For example, point their phone at the sales floor and automatically see a virtual map of the area. Where can they find the new product line? How do they get to the service department? You can even include a brief recap of team members’ job titles, so they know where to turn for help. Augmented reality training helps your new staffers mentally prepare for their work duties and builds their self-confidence. It’s also more entertaining than an hour-long safety training video followed by a manual read-through.
6. Boosts Online Training ROI
Your accounting department will be happy to know that AR won’t just put a drain on company resources. Augmented reality can actually improve online training ROI because employees are less likely to make costly mistakes. They’re also more engaged in training and get more from the experience. And that’s only the beginning. AR also boosts employee self-confidence and prepares them for on the job challenges. Which results in wider profit margins and lower employee turnover.
7. Provide JIT Support
Augmented reality eLearning takes JIT support to the next level. Whether they’re using a headset or smartphone, employees are able to interact with objects that are embedded into the work environment. As an example, an AR simulation requires them to engage with a virtual customer at the front counter. They must answer a series of questions to achieve the best outcome. This also involves work-related equipment, tools, and other resources they would commonly use on the job. Immediately, they disclose performance habits or behaviors that stand in the way. Or knowledge gaps that prevent them from providing the best CX and/or landing the sale.
2. Tips To Implement Augmented Reality Training For Performance Management Support
On the job mishaps, compliance breaches, and newly discovered skill gaps are just some of the performance issues employees contend with. They must be able to evaluate their work habits, practices, and behaviors to spot areas for improvement. An effective performance management program empowers them to self-assess, monitor pain points, and seek out training opportunities on their own. Awareness is half the battle. Fortunately, you can use AR to immerse them in real world challenges and facilitate mistake-driven learning. They can get the JIT tools they need to remedy gaps on the spot instead of waiting until the next scheduled ILT session. These tips can help you implement augmented reality training for performance management support.
1. Focus On Real World Challenges
Performance management is, above all else, a matter of practicality. What information do employees need to overcome common challenges and meet company expectations? So, focus on real world obstacles that lead to low customer service stats or put a strain on monthly sales. For example, the augmented training scenario involves a client who tries to renegotiate the deal at every turn. The difficult client is superimposed over the physical conference room so that employees get a feel for the space. They can refer to the presentation board and map out their entire sales pitch. It gives them the opportunity to develop their own presence and build self-confidence before the actual meeting.
2. Include Workplace Tasks And Tools
Incorporate a variety of workplace environments, processes, and tools so that employees can immerse in the situation. Performance management support is all about application and identifying hidden gaps. As such, you should include realistic conditions that help employees familiarize themselves with the equipment and surroundings. For instance, they learn how to use the customer database or how to maintain the piece of machinery. These items are augmented reality eLearning overlays, which enable employees to learn from mistakes, instead of injuring themselves or making a software