If you’re wondering what your business needs to do to succeed in a post-Covid economy, you’ve come to the right place.
The starting point is to have a plan in place to win over more customers and your staff. You may be surprised at some of the recommendations as they’re less about the business and more about your response to change and new priorities.
Write a Pandemic Playbook
When disaster strikes, it’s critical to have an action plan, aka playbook ready, so your team can coordinate and reduce the disruption of your workflow.
Crisis playbooks play a vital role in keeping things in order until the situation stabilizes and gets back to normal. In addition, creating crisis playbooks supports your team, so they don’t need to second guess what to do with long-term disruption to the business.
If you’re wondering if going to the effort of having a playbook worthwhile, you need not, workers always need direction, and this is what a well-thought-out post-pandemic strategy can do for your business and your staff.
Customer needs and priorities have changed since Covid, and your business needs to know what they are and respond accordingly. So if you’re looking for a winning edge over your competition, let’s delve into what you need in your pandemic response playbook:
- Duty delegation, in case critical team members get sick
- Online sales strategy
- Emergency fond
- Pandemic market analysis and planning
Attempting to carry on ‘business as usual’ could be your downfall if your competitors are more in tune with your customers’ requirements.
Switch Your Team to Remote
Mastering the art of remote working where your business can function seamlessly from sales to accounts to tech and customer service is your top goal.
During the pandemic, the adoption of remote work represented the safest way for team members to work together but at a safe distance.
Plus, until everyone is vaccinated, if just one asymptomatic person with Covid comes to the office to work, they could get your entire team sick. The last thing you need is for your business to be known as a Covid hotspot!
Remote working has been an inspiration, not a handicap. With collaboration tools that support remote teams, your workers can use verbal and visual communication, video conferencing, and share information and stay on track for deadlines just as well as being at work or perhaps better as they may have fewer non-work related conversations.
Needless to say, the uptake of remote work has seen a massive spike since the pandemic. According to stats by LinkedIn, since March 2020, remote work opportunities have increased 2.3 times because of the imposed pandemic restrictions on movement and social distancing.
Take Care Of Your Employees
Research by report the Society for Human Resource Management found that nearly 1 in 4 employees have been feeling depressed due to Covid, and 40% of workers more exhausted than usual.
The pandemic has been stressful, and your employees may still be reeling from a feeling of certainty, including being worried about job security.
Take time to understand how your workers are dealing with the pandemic and support them with time off when they need it and a show of recognition when a job is well done.
Remember to take care of your greatest asset — your employees and they will take care of your business.
Opt For Mobile and Contactless Solutions
Mobile and contactless solutions are an outstanding way of using cutting-edge tech to address the challenges that come with the pandemic.
Contactless solutions reduce the spread of Covid by contact, making them one of the most important tools for keeping your everyday operations safe.
Since they are quick and easy to master, they have huge implementation potential. Use contactless tech in your operations to create a safer workspace for both your employees and customers. Mobile apps are great for boosting business performance in the post-pandemic world.
When you give your employees custom, ready-to-go app solutions, they can access support in real-time and check in on their status, allowing for seamless team coordination.
For example, contactless pay kept many businesses safer during the pandemic. Checkout lines in supermarkets have been made much safer and faster thanks to contactless pay terminals. That’s just one of many examples of how this kind of tech helps businesses survive.