Even in the best of times, organizations must adapt to change and prepare their teams for unexpected hurdles. However, the COVID crisis has prompted many companies to overhaul their training strategies and make them even more agile. One of the most common pain points is remote skill-building. How do you identify gaps and give your employees hands-on experience when they’re scattered across the globe? This ultimate guide shows you how to upskill and reskill your staffers to address emerging challenges head-on and cost-effectively.
Unexpected Benefits Of Upskilling And Reskilling Training
Here are a few notable (and overlooked) reasons to launch an upskilling and reskilling program for your telecommuting staffers:
Prioritize Skills Development
While some employees may already possess essential skills, there’s always room for improvement. An upskilling and reskilling training strategy allows you to zero in on talents and core competencies that should come first. For instance, your customer service team needs to hone their communication and active listening skills to improve CX scores. Assessments give you the opportunity to disclose these gaps quickly and roll out a targeted strategy.
Identify Emerging Talent
There may be employees who are ready to step into leadership roles. An upskilling and reskilling training plan helps you identify these rising stars and offer them personalized support. For example, they have all the necessary skills and expertise, save for one key component they need to manage their team effectively. An upskilling strategy gives them the building blocks they require to achieve their full potential.
Provide Remote JIT Support
Many upskilling and reskilling programs include microlearning support so that employees can bridge gaps on the spot; an example, bite-sized tutorials that foster problem-solving skills they need to deal with unexpected challenges. This JIT support also introduces them to new tasks when they’re ready to take on new roles or responsibilities. In remote work environments, these resources provide them with a safety net they can use to improve performance behaviors and break bad habits.
Reduce Employee Turnover
Top performers are more likely to stick around if there are opportunities for advancement. Upskilling and reskilling training not only unlocks higher rungs of your corporate ladder but allows them to focus on personal areas for improvement. In short, it creates a foundation for lifelong learning and continuous development, which empowers staffers to do their best and contribute even more to your organization. Another benefit is attracting top talent. New recruits consider skill-building a job perk. Thus, upskilling and reskilling makes your organization even more appealing to candidates who are concerned about personal growth.
Improve Customer Satisfaction
A highly skilled team translates into satisfied customers or clients. Your employees have what it takes to deliver optimal CX so that your loyal customers bring in repeat business. For instance, your sales department has strong interpersonal skills. While they do possess the “usual” skills, such as negotiation and persuasion, they also know how to communicate with customers and identify their needs. They empathize with coworkers to build a better team dynamic, as well.
About This eBook
This all-in-one guide walks you through every step of upskilling and reskilling training implementation, from making a business case to choosing the best tools. Here’s a sneak preview of what’s inside:
- 5 Reasons Why Upskilling And Reskilling Is Crucial For Talent Development
- 7 Prime Examples That Highlight The Reskilling and Upskilling Difference In Lifelong Learning Programs
- Employee Skills Assessment: Top Tips To Pinpoint Gaps And Improve On The Job Performance With A Skills Matrix
- 8 Steps To Develop A Competency Development Plan With Gamification
- 6 Strategies To Enhance Your Employee Retention Program And Upskill Staffers In 2021 (And Beyond)
- The Right Tool For The Task: 8 Must-Have LMS Features For Skills Development Training
You’ll discover how to analyze your needs and maximize learning technology to achieve your desired outcomes, as well as why upskilling and reskilling training is integral for business success.
Upskilling and reskilling training isn’t just for large organizations with sizable L&D budgets, SMBs can also launch skill-building strategies to support remote work teams and retain top talent. Download the eBook Upskilling And Reskilling Essentials: How To Address The Emerging Challenges Of The Future Of Work to learn how to foster internal talent, regardless of your budget or staff size.