How To Provide Product And Service Training

Companies are doing various kinds of training these days to boost the morale of employees. Product and service training has various advantages such as sales professionals get the confidence to communicate with potential customers. When they have product knowledge, sales professionals can answer all sorts of customer queries. It has been found that for every hour expended on product training, sales increased at a rate of 5%. A very effective sales tactic for sales employees is cooperating with customers to comprehend what they need. For this, they must understand the product well.

Increase The Accessibility Of Training Content

It’s important to provide access to training materials for various kinds of gadgets. If training material is provided on different devices, your sales employees can get to them with ease. Employees can also access such content when they are traveling, which makes it beneficial for the company. If training content has been published online, it can be easily updated as the products are upgraded.

As a company providing product-based training to salespersons, you must ensure that the LMS is accessible. This will ensure that they spend their time going through the eLearning content rather than learning how to use the LMS. Hence, the LMS must be user-intuitive. When implementing an LMS for salesperson training, a company must opt for an extended LMS. This kind of LMS is accessible to the other stakeholders, like the HR of a company. A new employee, as soon as they are listed in the HRIS, gets automatically listed in the LMS of the company. The recruit is also sent emails about their registration on the LMS and they can start using it to get product knowledge.

Allow Sales Professionals To Practice

This is important for sales employees to hone their skills, which is needed when they are on the field. You can ask sales professionals to role-play with each other, where one will act as the sales professional and another will act as the customer. This will help sales professionals know where they are lacking and how they can improve.

Microlearning Can Be Used

This can also serve as an effective source of learning. When one module is devoted to a single topic, it helps employees learn effectively. In turn, a single topic can be devoted to a product or service so that employees can get all the concise information. With information divided into small modules, employees can grasp that information quite quickly and get ahead.

Integrate Yourself With The Marketing Department

This is quite useful because the marketing department already knows what’s going on in the market. They can supply sales employees with all the information as to what customers need and how your products can help them.

You don’t need to hire product experts from outside the company when your marketing experts can delve into all the information.

Better Customer Relationships

When you train employees to give better product knowledge, this is an excellent way to deal with customers. Customers, when they talk to informed sales professionals, know that they are dealing with the best, and hence, they buy the product. Customers, when they interact with such sales professionals, start believing in the goodwill of your company.

When customers get the answer to their problems, they have a better customer experience. They don’t have to wait on the call for someone to answer actually what they need. This builds a better customer experience and ensures repeat customers.

You can also provide brand-based training to employees. This helps them in closing deals, especially those who are operating through stores. They can let prospective buyers know why their product is better as compared to that of competitors. They can also convince customers why your product is better in terms of price and features. Customers these days do elaborate research about the product features when they go shopping. So, a salesperson must be aware of other brands also.

An eLearning company will provide you with the most effective solution to train your sales professionals. It will ensure that the eLearning content is developed based on employee psychology with the best training tools available to create the most result-oriented solutions.

We provide niche elearning solutions to corporate clients. Our company also provides LMS administration services. We are experts in Blended Learning, Mobile Learning and Web Based Training

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