Business process management never stops. The second you settle for the status quo and overlook areas for improvement is the moment your competition gains an edge. At its core, BPM is about self-evaluation; taking a closer look at your predictable tasks and business operations that are often repeated. Thus, you’re able to identify departmental pain points and individual performance gaps. If you want your organization running like a finely tuned machine, business process management is worth the investment. And you may already have tools on hand to diagnose obstacles and get your team back on track. These tips can help you use online training software for BPM and talent optimization.
1. Use LMS Reports To Evaluate Departmental Performance
Business process management involves holistic evaluation. But first, you need to look at the individual components to spot weaknesses and ensure everyone plays their part. Use LMS reports to analyze each department’s performance and identify gaps. For example, your customer service course has a task-based simulation for handling consumer complaints. Learning management system analytics reveal that 75% of your employees make crucial mistakes during the simulation. They lack the necessary skills or are simply unaware of company protocols. Processing customer complaints is an essential part of the job description. Thus, it warrants further investigation during your BPM analysis. And LMS reports can help you highlight pain points in every department or job position to streamline business operations.
2. Conduct Assessments To Disclose Areas For Improvement
The goal of business process management is to optimize your organization and root out issues that hinder your success. Assessments allow you to disclose areas for improvement and in-house strengths you can use to remedy them. Simulations, scenarios, and other qualitative evaluation methods go beyond theoretical knowledge. As a result, you can determine if employees understand repeatable tasks and how to avoid the most common pitfalls. For instance, can your sales team complete a POS transaction even if a tech glitch slows them down?
3. Survey Employees To Analyze Processes From A Different POV
Assessment results offer hard data, but sometimes you need an inside perspective to fine-tune business processes. Survey your team to get their feedback regarding everyday work duties and responsibilities. Do they have the support they need to improve performance and maintain a high level of productivity? Are the processes outdated or do they think there’s a better way to achieve the same results? A business process training LMS allows you to conduct polls, surveys, and questionnaires, then evaluate the data to look for patterns. For example, analyze charts and graphs to identify processes with low employee satisfaction scores.
4. Assess Related Skills Using Online Training Simulations And Scenarios
Behind every successful task is a strong skillset. Online training simulations and branching scenarios delve deeper into skill application in real-world settings. Can employees use their talents to complete the task or is there a gap limiting their potential? You may think that every member of the team has the necessary experience and knowledge. However, you can’t base this assumption solely on one employee’s metrics or assessment results. Look at their training performance as a whole to see which skills they lack for repeatable processes. For instance, branching scenarios disclose that your call center team must strengthen their communication skills, which are crucial for virtually every business process they perform during their shift.
5. Explore New Business Process Conditions With Serious Games
Your company needs to expect the unexpected. Minor catastrophes shouldn’t derail your plans or hurt your bottom line. Upload serious games to your online training software to explore unknown variables and test out new approaches. Will new task protocols cause unexpected delays? What happens when employees must deal with an unfamiliar challenge? For example, the product is difficult to demonstrate given there are so many individual components. These new business process conditions may not be the norm, but they are plausible. Serious games test how employees react in these situations and if the task protocols hold up. Or if you may need to revaluate the procedure to mitigate risks.
6. Use Certification Paths To Track Individual Progress
Certification paths are another business process training technique to monitor individual growth and spot hidden weaknesses. You can also align certifications with common business practices and tasks to ensure everyone meets organizational standards. As an example, the customer service certification path focuses on return protocols, sales transactions, and handling customer complaints. They are all repeatable processes that make up the core of your company. Online training software gives you the tools you need to track employee progress and evaluate performance behaviors. They’re also held accountable for their own development and managers can recommend suitable certifications based on known issues.
Business process management isn’t for the faint of heart. You must be willing to objectively evaluate your employees’ performance and your online training strategy. To admit that there is still room for improvement and that your L&D program may be the problem instead of the solution. For example, employees aren’t getting the resources they need to identify performance gaps, let alone fill them. These tips can help you personalize business process training and diagnose recurring issues that plague your organization’s profit margin. Take a closer look at department performance with LMS reports and assessments. Survey employees to get their point of view and determine what’s lacking from your strategy. Then use serious games to introduce the element of surprise and see how team members react to unusual business process conditions.
Find the right eLearning content provider to shore up your strategy and create effective business process training resources. Use our online directory to evaluate vendors and choose the best outsourcing partner for the job. You can even read reviews and company profiles to find the perfect match.